Refund and Return Policy for Steroids Shop Australia
At Steroids Shop Australia, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, please read our refund and return policies below to understand how we can assist.
1. Eligibility for Refunds and Returns
– Due to the nature of our products, refunds and returns are only accepted under specific circumstances.
– If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt with supporting photos and details.
– We do not accept returns or refunds for products that have been used, opened, or tampered with unless faulty.
2. Process for Returning Items
– Contact our customer service at info@steroidsshopaustralia.com.au to initiate a return.
– Provide your order number, reason for return, and relevant photos if applicable.
– Once approved, we will guide you through the return process.
– Return shipping costs are the responsibility of the customer unless the return is due to our error.
3. Refunds
– Approved refunds will be processed within 7-10 business days after we receive the returned item and verify its condition.
– Refunds will be issued to the original payment method used at purchase.
– Please note that processing times may vary depending on your bank or payment provider.
4. Non-Returnable Items
– Items marked as non-returnable at the time of purchase.
– Products that have been used, opened, or damaged by the customer.
– Special promotional or discounted items, unless defective.
5. Cancellations
– Orders can be canceled before they are shipped. Contact us promptly if you wish to cancel.
– Once an order has been shipped, it cannot be canceled, but you may follow our return process upon receipt.
6. Contact Us
If you have questions or need assistance with returns or refunds, please reach out to us at:
Steroids Shop Australia
Email: info@steroidunit.com.au